Shipping

Processing time

Orders are picked and packed within 1 to 2 business days of payment clearing. Orders placed at a weekend or on a United States public holiday start processing the next business day.

You get a dispatch email with a tracking number as soon as the parcel leaves. If an item turns out to be unavailable we email you the same day with the option to wait, swap or cancel for a full refund.

United States delivery

• Standard — 3 to 6 business days after dispatch. USD 6.
• Expedited — 2 to 3 business days after dispatch. USD 16.
• Free standard shipping on orders over USD 59, calculated on the order value before shipping and tax.

We ship to all 50 states plus DC. Deliveries to Alaska, Hawaii and US territories take longer and are quoted at checkout.

International delivery

• Canada — 5 to 10 business days. USD 18.
• United Kingdom and Europe — 6 to 12 business days. USD 26.
• Australia, New Zealand, Japan, Singapore, South Korea — 8 to 16 business days. USD 32.

Free shipping over USD 59 applies to United States addresses only. International rates are shown before payment and charged in USD.

Import duties and taxes

Import duties, customs charges and local sales taxes on international orders are payable by the recipient. They are set by your own country, not by us, and they are not included in the price you pay at checkout.

Your carrier will normally contact you to collect them before delivering. If a parcel is refused and returned to us because those charges were not paid, we refund the value of the goods less the outbound and return shipping cost.

We declare the true value and contents of every parcel. We cannot mark an order as a gift or under-declare it.

Where we cannot ship

We cannot ship to any destination subject to United States sanctions or export controls, or to freight forwarders, PO boxes for expedited services, or addresses we cannot verify.

Some countries restrict the import of plant fibres and plant products. Checking the rules that apply where the parcel is going is the recipient’s responsibility. See legal and export restrictions.

Late, lost or damaged parcels

Delivery estimates are estimates. If tracking has not moved for 5 business days, email support@bagsofnature.shop with your FLX reference and we will open a trace with the carrier.

If a parcel is confirmed lost we replace it or refund it in full, your choice. If it arrives damaged, photograph the box and the contents before unpacking further and send those to us — we resolve those without asking you to return anything.

Risk passes to you on delivery, so please make sure the delivery address is one where the parcel can be received safely.

How it arrives

Bags ship folded in a paper wrap inside a corrugated cardboard box or a paper mailer, with no plastic film and no printed inserts. Cork pieces ship flat with a card stiffener so they do not crease in transit.

Linen items will arrive creased from being folded. That is the fibre, and it is not a shipping fault — see what is not a fault.